Tribe Finance is based inside the Lifesure head office:
3 Fenice Court
We are committed to treating all of our customers fairly and
providing a quality service. If there is ever a time you feel we fail
to live up to this, we want to hear from you.
Making a complaint
If you wish to make a complaint about our service, please contact us with your concerns and we will do everything we can to put things right for you.
You can ring or write to our Tribe Finance Complaints Manager:
3 Fenice Court
Acknowledging your complaint
We will always try to resolve your concerns within 3 business days.
If we need to spend more time to investigate or are unable to work to our 3 day timescale, we will let you know.
In these instances, we will always set out our understanding of your complaint to you and send our complaints procedure to help you.
Investigating your complaint
Someone experienced and not connected to your complaint will investigate. This ensures fairness and objectivity. We will keep you up to date with progress if we are investigating.
Resolving your complaint
We will aim to resolve all complaints within 8 weeks of receiving it.
If you remain dissatisfied
If after our response you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service who will independently consider your complaint free of charge. The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk.
The Financial Ombudsman Service
Telephone: (fixed): 0800 0234567